Data export and switching providers
Overview
Your data belongs to you. You can take all of it with you at any time – to keep it, to switch to another provider or to your own systems (Regulation (EU) 2023/2854, “Data Act”; terms section 7). Export and switching are free of charge.
How to switch
Write to info@kamvara.de (Cihan Cavusoglu Webservices, Ruppinstraße 9a, 15749 Mittenwalde, Germany) that you want to switch; the contract then ends no later than two months later, earlier on request – also with annual billing, we refund the full remaining months pro rata. Until the switch is complete, you can keep using Kamvara and we support you. You download your data yourself: owners and admins under Settings › Data & backup.
What you can download
The full export is a ZIP with all data and files of your business: all areas (staff with absences, times and payroll preparation, planning, customers with contracts and direct debits, finance, inventory, email, events, settings), the team with roles and areas, the answers to events, the entire file storage with folders, earlier versions and trash, links for external people and the storage history, the team chat (all channels and your own direct messages with attachments – other people's direct messages stay private), as well as all documents (contracts, employee documents, payslips, receipts, email attachments, direct debit files). For many lists there are also CSV files (e.g. payroll, finance, results).
Formats
The data is stored as JSON (UTF-8) in the “Data” folder: “sicherung.json” contains the entries of each area with all fields as in the app (e.g. dates as YYYY-MM-DD, amounts in euros as numbers, references via IDs); it can be imported into Kamvara again. Files are unchanged in their original format (e.g. PDF, JPG, XML). A “README.txt” file in the ZIP describes the structure. CSV files use the semicolon, UTF-8 with BOM and the number format of your language.
What is not included
Passwords and other credentials, our internal security and log data, and emails of connected mailboxes – they are stored with your email provider and remain there. We store the codes of links for external people only as a check value; the export lists the links without code.
After switching
After the contract ends, you can view and download your data for at least 30 days. On request, we delete it completely after the switch unless we are subject to a statutory retention obligation; you can also delete your account yourself. We delete accounts whose contract ended more than six months ago after prior notice.
Technology
The full export is created while downloading on our export service (own server at Hetzner Online GmbH in Germany) and is not stored in between. The link is valid for 24 hours; if a download stops, restart it via the same link. One export is possible per hour.
Last updated: 10/25/2026
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